Look, this is lovely. This is exactly what good social customer services is supposed to look like. Warm, engaging. And two way.
What would have happened in the olden days? A formal letter? A puzzled look?
This man is very cross about tea not growing in Yorkshire. Can someone please let him know that everything’s OK? He’s not listening to us. https://t.co/FR2ytWdM5V
— Yorkshire Tea (@YorkshireTea) December 5, 2016
Bravo, Yorkshire Tea, bravo.