The Passport Office was one of the first parts of government to enter the internet age. As early as 2002, you could fill out your passport renewals form online. But then you had to wait for the Passport Office to print it out and send it back to you, for you to sign it… and then post it back. No longer. On the new passport renewals service, people can upload a photo from their phone, and tick a box to declare the legitimacy of their information: no printing or signing required. That is what digital government is really all about: it’s not about putting forms on websites, it’s about making interactions between government, citizens and business as seamless and efficient as possible. But digital teams can’t do it alone. A task for the whole of government Technological change, and people who understand it, allowed the new passport renewals service to benefit from photo-recognition software. But equally as important was the work of policy, operational and legal colleagues, removing the need for a physically signed ‘wet’ signature. This is the point I tried to emphasis at the launch of our report: that making a success of digital government will require work […]

Original source – Institute for Government

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