IMG_0444

At some point I will post something other than links to this blog. But for now, this is it. Five more for you to enjoy this week:

  1. Standard Ebooks – There are lots of free and public domain ebooks about – try looking at Project Gutenberg for example. The problem is that they aren’t always of great quality – because they are often scanned in and OCRd, there are mistakes and janky formatting, amongst other issues. Standard Ebooks is taking these base metals and turning them into gold by checking them, cleaning them up and packaging them nicely – and they’re still free. What’s not to like?
  2. Strategic Reading – just in case five links a week aren’t enough for you, Stefan Czerniawski has started a new thing in the form of a link blog – lots of links to articles with a bit of commentary. Consumable on the website, via RSS or email and highly recommended.
  3. Amazon’s New Customer – I linked last week to rumours that Amazon might be interested in buying Slack. Not sure whether that was just a red herring or not, because it turned out that the big acquisition that Amazon made was Whole Foods, a chain of grocery stores in the US. This analysis by Ben Thompson of what is – on the face of it – an incomprehensible deal for an e-commerce company (clue: Amazon is not an e-commerce company) is excellent and very insightful when it comes to Amazon’s operating model and long term strategy.
  4. Background reading list for government policy people interested in digital – a useful collection of bits and pieces to read to get a good primer in what ‘digital’ means in the context of government services, curated by Paul Maltby. Am tempted to pull a list of my own together at some point.
  5. A great interview by John Markoff with various folk involved in the creation of the iPhone. Incidentally, Markoff’s book What the Doormouse Said would definitely be on any reading list I produce – it’s a fantastic and entertaining history of the birth of the personal computer.

These have mostly all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.

Original source – DavePress

I’m Linda Newton, Delivery Support Manager for Universal Credit Live Service.

Linda Newton

Linda Newton

Earlier this year we held a fantastic event where we welcomed students from two local secondary schools to learn more about the career opportunities unlocked by studying Science, Technology, Engineering and Maths (STEM).

In fact, it was so successful we’re doing it all again next week!

A generation of potential

The government believes that if we want the UK to remain a world leader in research and technology, we need a future generation that is passionate about, and skilled in STEM subjects.

You don’t come across many young people these days who aren’t tech-savvy, so we’re using these events to help them realise the interesting and exciting potential future career options that their digital skills can open up for them.

It’s also a great opportunity to raise awareness about some of the exciting roles we have in DWP Digital and dispel some myths around working in the civil service.

Best school trip ever!

Held in partnership with MyKindaFuture and Capgemini, the event is taking place at the DWP Digital hub in Newcastle on 27 June.   We’ll be welcoming pupils and teachers from three different schools in the local area to experience what it means to have a career in digital, as well as learn about apprenticeships as an alternative to going to university.

The jam-packed programme of activities will give the students an introduction to agile ways of working, and will showcase the varied roles that are available in digital. The activities have been planned so that they’re fun and engaging and really grab the students’ interest.

I’m looking forward to being on-hand and getting to chat with some of the young people taking part.  It’s great to see their enthusiasm and fresh ways of thinking.

Thinking about the future

Feedback from the last event showed that we’d been able to change the way the young people think about STEM subjects and public sector jobs, and got them thinking about their future careers.  We even had some of the pupils asking if they could come to DWP Digital for work experience!

And of course, it was a great opportunity for us to share our knowledge, expertise and enthusiasm about technology with young people.

Stay tuned to find out what happened on the day by subscribing to this blog or following us on Twitter @DWPDigital.

Original source – DWP Digital

Yesterday, at the Telegraph Festival for Education here in the UK, we released our most recent publication, Behavioural Insights for Education – a practical guide for parents, teachers and school leaders. We’ve had the privilege of working with  Pearson Education on this publication and are really excited to get this into the hands of parents, teachers and school leaders all around the world to help them apply behavioural insights to their respective roles in the education process.

The guide looks to equip parents, teachers and school leaders with more tools to make a difference in students’ academic lives by setting out simple techniques informed by behavioural science. While policymakers and educational researchers have traditionally focused on big ‘structural’ factors, such as class sizes or budgets, behavioural scientists have instead been looking at the details of what parents, teachers and school leaders say and do. This has identified a treasure trove of powerful insights to empower those closest to students (their parents, teachers and principals) to make a difference. The guide has a real practical bent, with exercises and activities throughout for readers to try, as a complement to the concepts and ideas discussed. It is broken down into three chapters:

Parents: this chapter focuses on how parents can use behavioural insights to help their children achieve both educational and personal goals. It includes topics like meta-cognition, self-control and mindset theory.

Teachers: this chapter provides practical ways for teachers to incorporate behavioural insights into how they teach and set up their classrooms. Topics include counteracting negative self-perceptions and providing effective feedback.

School leaders: this chapter highlights the important role of school leaders and how they can apply behavioural insights to address some of the biggest challenges they face as heads of schools such as teacher recruitment, teacher retention and parental engagement.

The guide details old and new findings from the behavioural science literature and offers step-by-step instruction on how to incorporate these insights at home and in school. Particularly noteworthy, many of the techniques we cite have shown promise in narrowing the academic achievement gap between students from rich and poor backgrounds. We caveat ideas we think may require more research, but encourage parents, teachers and school leaders to try them out where appropriate. Whilst certainly not a silver bullet, we think that behavioural insights could be a catalyst for change in learning, teaching and school management.

We thank all those at Pearson, particularly Vikki Weston, Laurie Forcier and Dan Belenky for their continuous support in the writing of this guide and the numerous BIT staff who provided thoughtful comments on drafts. A thank you also to all the researchers whose findings are cited in the guide as well.

To all the parents, teachers and school leaders out there (as well as those who are not, of course), we hope you find the piece useful.

Original source – Behavioural Insights Team

Claudia Wootten

Claudia Wootten

As a woman in a tech career, I’ve often found myself the one woman in a room of many men – I’m not complaining, just calling it out.

It’s what I’m used to and, to be honest, it sometimes has its benefits – for example, never having to queue for the loo at tech conferences! So yesterday, it was a breath of fresh air when I got to be one of many women in the room at the DWP-hosted ‘Women in Digital’ event (check us out on Twitter #DWPWID17). Women from across the industry got to celebrate their careers in technology, support each other and share experiences.

It was uplifting, empowering, inspirational and fun. And the men in the room were, for a change, in the minority – but were very welcome. It was a good chance for them to check their privilege and understand how it might feel to be in a minority – no queuing for the loo for them, but I wonder how they felt?

The #DWPWID17 was certainly a day well spent; a chance to network and discuss the challenges facing women working in digital roles in DWP, across government and in the private sector. It was also an opportunity for us to re-launch our DWP gender network ‘Women in Technology’ and share the objectives for the coming year.

Kit Collingwood-Richardson and Claudia Wootten

Kit Collingwood-Richardson and Claudia Wootten

There was a real buzz in the air from the line-up of inspirational women speakers, all with interesting ideas and experiences to share, and interactive break-out sessions providing a chance to capture ideas on how we might achieve gender balance.

Gender diversity is a term I’ve been struggling with of late. So when Kylie Havelock, Ministry of Justice Digital, talked about normalising not diversifying, she gave us all food for thought. This really struck home with me, as I’d been thinking about the ‘gender thing’ in terms of balance, but I love the concept of normalising even more.

It was a great day and I, for one, came away inspired and ready to do more. I think I’m already a pretty active champion of women in tech careers, but there are always new ways to make a difference so, following on from the event, I’ve set myself a number of goals.

I’m going to do more to support Sue Griffin, our Women in Technology network lead, to help bring our objectives to life. I’m going to take my cue from Kylie and talk about ‘normalising and balancing the genders’ within digital roles – non-stop to anyone who will listen!

I’m going to keep networking and connecting with amazing, inspirational and interesting women so I can keep learning and stay inspired, building my own ‘girl gang’ (support network) because if we support each other, we can all be all ‘Wonder Women’.

Find out more about what’s happening in DWP Digital: Subscribe to this blog, follow us on Twitter @DWPDigital.

Original source – DWP Digital

Want to know the secret to doing digital well? It’s surprisingly simple. Understand humans.

by Kane Simms

The irony of digital is that, before you do well at anything digital, you first need to do well at everything human.

You need to understand yourself. How is your behaviour and actions helping or hindering the company culture?

Where do you need to develop in order to create an environment for digital to thrive?

You need to understand your staff and colleagues.

What are they afraid of?

What skills are they lacking?

How can you build their confidence and empower them to grab the bull by the horns?

You need to understand your customers and your users. And you need to act in their interest first.

To do that:

You need to have next-level empathy.

You need to genuinely care about the needs of others, not your own.

You need to understand human behaviour.

You need to figure out the psychology of why.

You need to explore attitudes and the conflicting views of others. Especially the views that conflict you own.

You need to be comfortable listening, not talking.

Only then can you do something digital that actually matters. Something that works. Something that’s needed. Something that serves a purpose.

Without that, you’ll just be another company with a website and a Facebook page.

Kane Simm is is digital manager at Tunbridge Wells Borough Council.

Picture credit: Nasa / Flickr.

Original source – comms2point0 free online resource for creative comms people – comms2point0

At the start of the year, if someone had told you what was to come in 2017, you’d be easily forgiven for shaking your head in disbelief.

by Emma Rodgers

Three terribly sad and awful terrorist attacks and a fire in a high rise with the most heart-breaking and unimaginable of consequences. And that’s before you take into account a snap election with no overall majority and the Brexit negotiations. Quite literally 2017 has been an absolute stinker crapsville of a year already and we’re only in June.  There’s been enough sadness and uncertainty to make even those not directly affected want to curl up in a ball and hibernate away.

From a human point of view I’ve wept many, many times.  From a local authority communications point of view, again while we were not directly affected, much of what’s happened has quite rightly had repercussions and meant as communicators we’ve probably all challenged how we would do things and asked ourselves honest questions about how we’d deal with it should it ever happen in our city. Would we do anything differently, is there anything we could do to help, would we be able to respond effectively if we were in their shoes? 

It’s also got me thinking as communicators at the front end of any crisis how effectively we need to cope. And by this, I don’t mind cope practically but from a health and wellbeing point of view.  In fact when a by-election was held earlier this year in Stoke-on-Trent and we were thrown very quickly into the spotlight with 150 media descending on the city and national and international media camped out on an almost daily basis, as a team we found it extremely tough. Enquiries from the media raised by 80% from national and international media outlets there was no way you could ignore. The hours were long, the scrutiny intense and quite simply getting through the day felt an achievement, especially when it felt that our ‘place’ that we feel so passionate aboutwas getting a battering in spite of all our efforts. While this doesn’t even begin to compare to any of the tragic events that have happened in the last three months, it gave me a small reveal of the resilience and the elephant hide that’s sometimes just required to make it through.

I’ve since spoken to many people both in various communications groups and other peers across the country on the subject. I’ve also thought long and hard about what you have to relentlessly cling to when times get tough. Here are just some of those thoughts below.

1.      Have a sense of humour – whether it’s memes that lighten the load, having a wall of tw*t that only you know about or a team code when it gets really tough, never forget you’re only human and need to laugh and show emotion too.

2.      Talk to your peers – join a comms forum – there’s a few out there that I really value and they are across a number of on-line platforms so you generally find one that you’ll value no matter what your social media preference. Great examples include the slack group for comms leads run by Darren Caveney and a number of facebook groups for communications including the Public Sector Comms Headspace run by Dan Slee and David Gindlay and a few others that you can find by searching public relations. I also use a couple of local groups on linkedin.

3.      Know you’re not alone – if virtual isn’t your thing, get to a free event where you can hear and learn from others about what has worked for them. There’s a number you can tap into, from Commscamp taking place in Birmingham on 24 July to comms2point0 masterclasses to LGcomms or Granicus seminars, after you’ve been to one of these I can guarantee you’ll feel better.  The comms therapy there is free :- )

4.      Never forget why you’re doing the job and the difference that you’re there to make – all the other stuff just does not matter.

5.      Start from the lowest base and assume everyone thinks the worse then you’ll be pleasantly surprised if they don’t.

6.      Don’t lose your values – they’re your shiny, guiding star.

7.      Find the positive and take time to look at this, rather than letting negativity overwhelm you. It’s easier said than done but if you crack this, you’re home and dry.

8.      Put it into perspective – when I asked a colleague who has a very high pressured job about how she stays so calm, she said ‘I’m not in an operating theatre saving lives and nothing compares to that.”

9.      Plan, plan and plan some more and whenever you can ask for help. For the by-election count, I called upon colleagues from other local authorities to lend a helping hand. It really took the pressure off and meant we could spread the workload across a number of people.

10.  Take time even if it’s after it’s all over to remind yourself first-hand why you do what you do. Get out to the front line, see where people’s lives are changed for the better and remind yourself why you do the job.

11.  Never forget it’s not personal. It also has to come to an end soon and you will get through the other side.

12.  Remind yourself of the good things you do day in day out. One colleague has a jar of happiness where compliments get added regularly. Always made them smile even when the chips were down.

13.  Take whatever time you can to unwind, listen to music, drink alcohol (seemed to be a favourite), run, walk, play sport or take up a craft. It helps to give you proportion back to your life and helps to know that you’re not just an employee.

14.  While I don’t currently do this, a lot of colleagues swore by techniques taken from mindfulness, yoga, pilates and a host of other ways to bring serenity and calm to everyday life.

15.  Have a cupboard where you can go and quite simply scream.

16.  Use props – stress balls, gonks for hugs – it seems the comms marketing guff can come in helpful sometimes.

17.  Speak to a coach or mentor or someone else you respect. When they’re not so close they can help you see the wood for the trees.

18.  Finally, it seems inspirational quotes and taking a step backwards even for just two minutes can really, really help.

Obviously some of these ways to cope are just common sense but when it gets tough, it’s all too easy to forget what you need to do to stay sane.

Thanks to everyone who contributed from a number of places – you know who you are. I’m off to find my favourite inspirational quote and meme ready for the next time that things get tough.

Oh and if your ‘get through’ tips aren’t on the list above and you want to contribute, give me a shout at @emmarodgers on twitter, I’d love to add an update.

Emma Rodgers is strategic manager, communications and marketing at Stoke-on-Trent City Council

image via the National Library of Ireland

Original source – comms2point0 free online resource for creative comms people – comms2point0

How much and how often you use the internet is a useful insight into who is digitally excluded. This gives us a way of assessing how the internet is impacting people’s lives – so how they are applying their basic digital skills to their lives or not.

Today, we’ve launched new research that for the first time breaks down the demographics of people who are not getting full benefit from the internet – either because they’re complete non users, or that they’re using the internet in a limited way – be it only using one site or a couple of apps, or going online less than once a week.

Screen Shot 2017-06-22 at 15.02.15

The demographics of these people don’t really come as any surprise – 90% of non users are likely to be disadvantaged – which takes into account poor health and disability, social class and those who left school at 16 or under.  48% of non users and 47% of limited users have a long standing health issue or disability,  50% of non users are in social class DE, and 38% of limited users.

I’m thrilled that this new analysis is helping to build a fuller picture of what it means to be digitally excluded. We know basic digital skills is a big issue (18% of people say they aren’t online as they don’t have the skills), but it’s not the only measure of whether people are digitally excluded. Looking at usage helps us to show that digital exclusion is a much more complex issue.

For people to thrive in today’s increasingly digital world, using the internet on a regular basis and using the breadth of what’s on offer is vital. For most people, this means at least every day, if not several times a day. This might be to keep an eye on your bank balance, check on the price of your utilities, or to find work. Most people in work are using the internet on a daily basis. If people aren’t using the internet weekly, they’re likely to be excluded in a range of ways – including having less money available, fewer opportunities to find work, and less access to information that might make their lives better – such as health information, information to help their children with their homework, and more. So the way people are using the internet – how much and how often – is vital to understand whether they’re really getting the benefit they could be.

Segmenting non and limited internet users from Good Things Foundation

This analysis opens up lots of new questions and areas of work we’re keen to investigate – and understanding why people are non or limited users, and how we can better support them to thrive is going to be key.

Although we already support non and limited users through our work, and through the Online Centres Network, this new analysis will help further inform how we support these groups. It will help us to work with government and corporate partners to understand issues of digital exclusion and how together we can support it. We’re delighted BT have supported us to carry out this research, and we enjoyed working with Professor Simeon Yates to get the analysis right. We’re hoping to continue working with BT to take this further, to empower more people to have better lives and realise the opportunities the big wide web has to offer. We’re keen to hear from anyone else who wants to get involved.

Original source – Helen Milner

Today I learned – TIL

We have a Slack channel, which I’m sure most of you have, which is dedicated to sharing cool hints and tips that we have found out during our working day.  This is the TIL channel and it sometimes throws up some pretty useful things as well as some pretty obvious things that we amuse each other with some of which we would also like to share with you. Here’s the first of our monthly shares from TIL.

Enjoy!

#todayilearned slack channel screenshot, Dave rule



#todayilearned slack channel screenshot, git autocorrect


#todayilearned slack channel screenshot, camelCase, snake_case etc


#todayilearned slack channel screenshot, leap years


#todayilearned slack channel screenshot, git diff --word-diff

and in case you’re wondering!…

#todayilearned slack channel screenshot, FiraCode font conversation

Original source – dxw

As someone who has recently taken a digital detox I know all about the benefits but also understand the challenges of switching off. One leading communicator gives a frank description of her battles with being on and offline. Read on…

by Holly Bremner

I am having a communications crisis. Not the sort that I teach about at Sheffield Hallam University, or put mitigations in place for in my day-to-day work, but a crisis around my work-life balance and the use of social media.

Over the past few years I feel I have finally gained a good balance in my life. As someone who is a workaholic this is quite an admission. I now spend quality time with my husband, my friends and my family while continuing to do a good job for my employer and my clients, and I have learned to not feel too much guilt for not spending every evening and weekend working. (This has been difficult, but highly beneficial)

You might ask what this has to do with social media or communications, well I will explain…

Being a communicator I love the power of social media, in my view it has helped communicators realise Grunig and Hunt’s aspirations for a two-way symmetrical communications model, and as such help develop brands and organisations with the support and challenge of their stakeholders. But, for me there are also some negatives…

Anyone who knows me will tell you I am a really open person, sometimes a bit too open, and back in 2012 I made the decision to come off social media completely.

I was totally addicted to Facebook and Twitter.  I used it daily in my work and found myself on it at all times when I was at home, for work and personally. I am ashamed to admit it, but yes, I was one of those friends on Facebook who you all detest because they post pictures of their lunch!

My wakeup call came one Sunday afternoon, when I bumped into an old school friend who I hadn’t seen since the day I collected my GCSE, results back in 1997! It was lovely to see him, but the conversation really shocked me. Although we hadn’t seen each other for more than 15 years, he seemed to think he knew everything about my life, and at that point I realised I needed to go cold turkey and say goodbye to my social media ‘friends’.

Looking back, this was one of the most liberating experiences. I posted a message saying I was only going to be online for another 24 hours and provided my ‘friends’ with my email address, in case they wanted to get in touch. I immediately received lots of messages telling me it wouldn’t be long until I was back, which spurred me on even more to say goodbye.

The month following the closure of my personal accounts was really interesting. I filled my ‘spare’ time doing the things I love and I felt strangely free. There were times when I wondered what I was missing, but then I just got back on with living my life. What interested me was how, by the end of the first social media free month, I had lots of coffee dates in my diary with people who I hadn’t seen in ages. Rather than just liking their pictures or comments, we caught up properly and talked about what was really going on in their lives.

Now, five years on I have never looked back. When I joined the Centre of Excellence for Information Sharing, as Head of Dissemination, our communications strategy heavily relied on network development, which meant I had to set up a work twitter account. After several years without social media, I have definitely broken the habit and now have to remind myself to log in, which leads me onto my dilemma.

I am feeling under increasing pressure to spend more and more time on social media. I know I am missing things. Daily I am alerted by my colleagues and friends to industry conversations that are happening – most of which are not within work hours.

When I try to catch up, there are just not enough hours in my working day to do my job and keep abreast of the conversations that are happening after I close my laptop lid. Increasingly I am finding myself peeking at my work twitter account when I am not working – which ironically is how I was asked to write this, after commenting on Darren’s blog about taking a holiday from social media. And I know I am missing opportunities to engage in conversations that will help all aspects of my professional life.

So, what do I do? How do I maintain the work life balance I have worked so hard to establish, while not losing a professional footing? Am I the only person out there who feels like this? For once, I do not have any answers to these questions, but I would genuinely be interested to hear from anyone who has any thoughts about this.

Holly Bremner is Head of Dissemination at the Centre of Excellence for Information Sharing

Original source – comms2point0 free online resource for creative comms people – comms2point0

On 3 April 2017, GOV.UK began its new roadmap. Here’s a summary of what we delivered in the final quarter of the 2016 to 2017 roadmap, and the work that’s to follow.

The end of the 2016 to 2017 roadmap

Earlier on this year, GOV.UK had its head down to make sure we delivered the 2016 to 2017 roadmap. And we did it.

We completed rebuilding our publishing platform. This was a tough piece of work, but of everything we delivered last year this is what makes everything on the 2017 to 2018 roadmap – with lots of visible delivery – possible. We’ve written quite a bit about how we’ve changed our Whitehall Publishing application, Specialist Publishing application and Mainstream Publishing application.

We deployed the new navigation for education content because we know we need to improve the finding of things on GOV.UK. This involved a strong partnership with the Department for Education (DfE) and its agencies to audit around 4,000 pieces of content, which could then be tagged. We’re currently testing the new navigation with 50% of users – initial results are positive. We built a new new A/B testing framework to do this work, which other teams can now use.

To support the new taxonomy, and to help us meet email subscription user needs better, we’ve begun improving our email subscription service. You can see how the email subscription process is changing. There’ll be more on this next year.

Now that we’ve completed work on a new content operating model we understand more about state of content production across government and the needs of publishers. We’ll use what we’ve learnt to scale the work we’ve done on improving the education navigation across other themes to improve the content and the finding of it.

We also delivered the alpha of the Content Performance Manager. This tool lets users create an inventory of GOV.UK content by department, the ‘single subject taxonomy’ (currently just education related content) or search term used to get to the page. They can then aggregate lists of content by page views, time since last update and format type. They can also see other data that is helpful to content designers such as feedback from users. This is important work as we increase the focus on the management of content after it’s been published.

Transition kicked off again – moving content to GOV.UK from other domains, and working to close sites that are now duplicative. In the last quarter we transitioned 14 websites for Public Health England, closed 3 and planned for a further 5 to close later.

We’re improving our use of analytics to inform product decisions and to measure the success of our work. We’ve identified common internal user needs for analytics data, mapped and analysed the information we currently use, and prepared all teams for how we’ll measure and report on our work next year.

We’ve trialled different ways of asking users if they’ve found what they’re looking for on the GOV.UK survey to increase our confidence in the data we get from it. We’ve also redesigned how we invite people to take the survey, and run 3 pop-up rounds of user research.

We’ve partnered with Citizens Advice to share their data with government. They’ve now made public a dashboard. This work means that all of government can access information on the issues that people go to Citizens Advice for.

We’ve completed a further round of benchmarking on GOV.UK’s users – to find out if GOV.UK is getting easier to use. We’ll be writing more about this soon.

We’ve launched a user research panel for GOV.UK, and have started a trial with 2 government departments.

We’ve partnered with other government departments and agencies on a number of projects including:

  • supporting HM Treasury with publishing the budget in HTML
  • working with the Department for Work and Pensions (DWP) to improve user journeys through benefits content – we’ll continue this work in the new roadmap
  • continuing to work with UK Visas and Immigration to design and measure a series of iterations to family visa content
  • workshops with HMRC to improve user journeys into personal tax account content
  • regular meetings with HM Passport Office to plan and iterate passports content
  • continuing to work with the Foreign and Commonwealth Office to simplify the user experience and improve the process for updating Marriage Abroad smart answers
  • Supporting the Ministry of Justice in the creation of 5 new finders for Courts and Tribunals content
  • hosting content design exchanges with colleagues from the Department for Exiting the EU, DWP, HMRC, the Skills Funding Agency, Jersey and Welsh governments.
  • created a new Finder for the Department For International Development, alongside their agency, so that they can close a separate website housing research documents.
  • supporting the Department for Culture, Media and Sport publish their UK digital strategy in HTML
  • and of course, all required support through the triggering of Article 50

We’ve successfully delivered events for our colleagues across government including the biggest ever ConCon – our annual content conference – and our quarterly showcase events too.

We’ve also trained over 286 people in the last 3 months (1,413 in the year) so that they can confidently publish to GOV.UK.

And in addition to all of our roadmap work, we’ve maintained our support targets. As part of this our content review process has been significantly improved, reducing average time in internal review from 13 days to 4.

The new roadmap

The new roadmap started on 3 April 2017. We started with a 2-week ‘blitz’ – a chance for us to:

  • fix small, known problems, deliver some quick improvements that aren’t in our plans for the year
  • do things to improve our working efficiency
  • get us thinking about how to work on a fixed time but flexible scope basis – the way we’ll be working throughout the year
  • give everyone a chance to recharge their batteries and get to know their new team

We’ll blog soon about the work we delivered in this period.

After that, we started our first 11 week mission phase, working to deliver the most valuable work we can in that time, while building responsibly in the time available. We’ve another blog post coming soon on what we mean by responsible and sustainable building, as it’s an important topic for us to cover in more detail.

We’ve left the scope of the work we’ve planned deliberately open on how teams will work on the problems we’ve prioritised. We’ll be blogging about the work so we can share details of the problems we’re addressing, how we’re addressing them and what we’ve learnt.

Jennifer Allum is GOV.UK’s Lead Product Manager. You can follow Jen on Twitter.

Original source – Inside GOV.UK